I have not received a reply from Customer Service

There are two reasons why you might not receive a reply from our Customer Service:

In the first instance you may not have been contacted via the contact form but simply entered some "Reply" in your outbox when you received our message. An e-mail will then have been set to an unread address. The only way to reply to us is to click on the link "Click here" provided for this purpose in the message sent by our Customer Service.

Secondly, it might be the case that our Customer Service has sent your mail to spam or unwanted mail. Please check for this. Please then put our e-mail address back in the list of authorized recipients.